Nomas journey with Kyoto began in 2009 when Rene Redzepi was invited to the city by renowned Japanese chef Murata-san. Immersed in the rich traditions of Japanese food culture during a two-week crash course led by the three Michelin-starred chef, a true lo
Nomas journey with Kyoto began in 2009 when Rene Redzepi was invited to the city by renowned Japanese chef Murata-san. Immersed in the rich traditions of Japanese food culture during a two-week crash course led by the three Michelin-starred chef, a true love story with Japan unfolded. Over the years, Rene brought many different teams to Japan for inspirational trips, and today, we have eight team members from Japan. This deep connection led to our first popup in Tokyo in 2015 and the development of an extensive network of craftspeople, artisans, chefs, farmers, foragers, and more throughout Japan. During the first pandemic lockdown in April 2020, while reading about Japanese architect Kengo Kuma, Rene stumbled upon images of the newly built Ace Hotel in Kyoto. Inspired and seeking a fresh start after the incredibly challenging period of covid, he shared images of Ace Hotel with colleagues, sparking the idea of a pop-up in Kyoto once the pandemic was over. Little did we know it would take over three years to realize this dream. However, this gave us ample time to prepare. Over those three years, we extensively explored every corner of Kyoto and Japan at large, from mountains and temples to wineries, miso factories, noodle shops, Michelin-starred restaurants, and beyond. In 2023, our team of over one hundred arrived in Kyoto, each driven by their own hunger for discovery. Individually and collectively, we embarked on day trips, weekend excursions, and dedicated exploration into Kyotos vibrant restaurant, art, ramen, and coffee scenes, uncovering incredibly special places all worthy of experiencing.
At Our Store, we aim to deliver your orders as quickly and efficiently as possible. Below you will find everything you need to know about our shipping and delivery process.
Shipping Methods & Rates
We offer a variety of shipping options to meet your needs. The cost of shipping depends on the shipping method you choose, the destination, and the size of your order. Please refer to the shipping options available at checkout for more details.
Express Shipping: Delivery within 3-5 business days (next-day delivery for some locations).
International Shipping: Available to selected countries. Delivery time and shipping fees will vary based on destination.
Processing Time
Orders are typically processed within 1-2 business days from the time your order is placed. Please note that during peak seasons or promotional periods, processing time may be slightly longer.
Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information so you can monitor the status of your shipment. You can also check the status of your order in your account under “Order History.”
Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected. For international orders, customs processing may cause delays, which are beyond our control.
Domestic Orders: Typically arrive within 3 business days.
International Orders: Delivery times may range from 7 business days, depending on the destination country and customs clearance times.
Lost or Damaged Packages
While we take great care to ensure your items are packaged securely, accidents can happen. If your order arrives damaged or you believe it’s lost, please contact us at customer service email or phone number within 7 days of receiving your package. We will investigate the issue and provide a solution.
Contact Us
If you have any questions or concerns about shipping and delivery, don’t hesitate to contact our customer support team at customer service email or phone number. We’re here to help!
Thank you for shopping! We appreciate your business and strive to provide you with an exceptional shopping experience.
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